Overview
Location
This
service operate from designated meet and greet area, located walking distance
from terminals 1-5, but your car is stored in a secure compound just 10 minutes
from the airport. Please check your voucher for detailed meeting instructions.
Security measures
Park Mark
award holder. All drivers have fully comprehensive insurance to drive your vehicle.
The compound has High Perimeter Fencing with coded gates, CCTV and is Manned 24
Hours a day by dog patrol. However the cars are parked at owners own risk
subject to Terms and Conditions.
Transfer
Transfers
do not apply for this service as you will be met at the Terminal itself. Please
note although 5 Star can help with the luggage for disabled passengers they are
not allowed to leave the car and therefore cannot accompany anyone to the
building.
Additional information
Please
note cars cannot be collected before 4am. If you returned after midnight there
will be charge of £20.00 to be paid to the driver. All
vehicles are accepted as long as it can be driven on a standard license, has
valid MOT and road tax.
Directions
Follow signs to Heathrow airport
from all major roads. On approach to the airport follows signs to your
departure terminal then please follow the arrival procedure as described on
your voucher.
Departure Procedure
Departure procedure
Where To Meet Us At The Terminals:
• Terminal 2 -
Terminal 2; As you approach the ramp, stay in the far right hand lane, take a ticket from the barrier that is to the far right and follow signs for Level 4. Take a ticket at the barrier and drive round to Row B. This is where your Driver will meet you.
(SAT-NAV postcode: TW6 1EW)
• Terminal 3 - Follow the signs to Terminal 3 DEPARTURES. Enter the Short-Stay Car-park and proceed to LEVEL 4, Row B. This is where the DRIVER will meet you.
(SAT-NAV postcode: TW6 1QG)
• Terminal 4 - Once you approach Terminal 4 DEPARTURES there are 3 lanes, please park in Lane A the 3rd lane away from the building. This is where your DRIVER will meet you.
(SAT-NAV postcode: TW6 3XA)
• Terminal 5 - Once you follow the signs for SHORT-STAY CAR PARK, stay in the Left-lane and follow signs for Level 4. Follow the Level 4 sign into the car park and drive round to Row S. This is where your DRIVER will meet you.
(SAT-NAV postcode: TW6 2GA)
Note : Airport levy charges £5.10 both way not included
Return Procedure
Day of Return:
Terminal Exit Directions:
• Terminal 2 - Please call us when the plane lands, then second call when you have collected all your luggage,
We will ask you to make your way to Level 4 of the SHORT-STAY CAR PARK, rows A and B, this is where we will return your vehicle to you.
• Terminal 3 - Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to make your way to the SHORT-STAY CAR PARK, LEVEL 4, row B, this is where we will return your vehicle to you.
• Terminal 4 - Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to enter the arrivals hall, you will see an exit by W H Smith’s. Exit the building and walk straight over the Zebra crossing to the SHORT-STAY CAR PARK. You will see some lifts on your left hand side; take them to Up to Level 2 Row F, when you exit the lifts turn left and follow the Off-Airport area this is where we will return your vehicle to you.
• Terminal 5 - Please call us when your plane lands, then second call when you have collected all your luggage, we will then ask you to take the lift to level 4 of the SHORT-STAY CAR PARK, Row S, this is where we will return your vehicle to you.
Note : Airport levy charges £5.10 both way not included
